Shipping Policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver orders:

USPS

UPS

FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email customcoloredthreads@gmail.com to request a refund and we will assign you a tracking number (#)

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Hi! My name is Em and my boyfriend and I have been on this journey since 2019. Using slow fashion practices Pixie is on a mission to change the fashion industry to be more sustainable, accessible, and affordable. We only use second-hand garments in our collections, which keeps them out of landfills. Nothing you see on our site is new, mass produced, or bought in bulk. 

we are pixie <3

Each piece is thrifted by us, embroidered by us and ends up being a 1 of 1. By offering sizes XS through 5XL we encourage everyone to the idea of having a more sustainable closet. And most of our garments end up being high quality “name brand” garments because people will really wear a piece one or two times and discard it. Everyone should have access to and be able to afford to shop sustainable clothing.

sustainability>>>

The amount of clothes we waste every year is insane. Every year there are 92 million tons of clothing waste discarded every year. To put that in perspective that is like filling a garbage truck full of clothes and dumping it in a landfill…every second. That is equivalent to over 31 million dump trucks full of clothes being dumped every year. 

we can do better.

Aside from the waste that has increased, so has the production. From 2000 to 2015 clothing sales have doubled from 100 to 200 billion units a year. This production is fueled by significant water consumption, massive carbon emissions, horrible labor conditions for people, and microplastics infecting our oceans from fabrics like nylon and polyester. The fast fashion industry as whole is inefficient, harmful and unsustainable. The only way we are going to be able to fix this for our children and future generations is if we SLOW DOWN.

make a change!

We are passionate about the planet and the future for all of us. By slowing down fashion we hope to make a huge impact one day. To get there we need the support from every single person. We are all in this together and it is going to take all of us making a conscience effort to live more sustainable lives to make a difference. Building a community of slow fashion lovers can bring about big things. We want positive change to come from pixie and are excited to see what the future holds! We hope you will join us on this journey to live a more sustainable lifestyle.

✭be a part of the movement✭